Delete your account

The quickest way is from inside the app, where your password confirms that it is you asking. It takes about a minute.

If you can no longer sign in — a lost password, a lost device, a phone you no longer have — you do not need the app at all. Ask us from this page and we will verify you another way and do it for you. Writing to [email protected] from the address on the account reaches the same people.

This goes into the queue support works from. We reply to the address you give us to confirm the account is yours, and then delete it — the seven days below start from that confirmation, not from this form.

The check is not bureaucracy. Nobody should be able to close your account by knowing your email address, which is all it would take if this button deleted on its own.

We store the address and anything you write here so we can carry the request out and prove afterwards that it was asked for. It is covered by the data policy, and it goes when the account does.

Confirming does not destroy anything immediately. Your account is marked for deletion and erased permanently seven days later. The date is shown to you at the moment you confirm.

The moment you confirm, you disappear from the product: you are removed from every rating deck, every leaderboard, every candidate pool and every game. Nobody can find you, rate you or see your profile. The delay exists solely so that a deletion you did not mean — a borrowed phone, a misplaced thumb — is recoverable.

If you sign in during those seven days you land on a single screen that names the date and offers two choices: restore the account, or sign out. Restoring puts everything back exactly as it was. There is no way to accidentally keep using the app while the clock runs.

After seven days the deletion runs unattended and cascades through everything tied to your account:

• Your login, email address and password.
• Your profile — name, birth date, country, bio and preferences.
• Every photo you uploaded, deleted from storage and not just unlinked.
• Every rating you received, and your score history.
• Your XP, level and leaderboard entries.
• Every AI coach conversation, memory and photo analysis.
• Notifications, push tokens, blocks and linked social handles.

Photographs are removed through the storage API rather than by deleting database rows, so the underlying files go too. A failure to remove a file is retried rather than dropped.

Two things deliberately survive. Both are named in the app before you confirm.

Ratings you gave other people

These stay, with your identity removed from them. Deleting them would silently move other people's averages and ranks — scores they had already been shown, changed retroactively by a stranger's account closure. The rating remains; the link to you does not.

Your subscription

Deleting your RateAI account does not cancel an active subscription, because the subscription lives with Apple or Google rather than with us and we cannot cancel it on your behalf. Cancel it yourself in your App Store or Google Play account settings before deleting, or you will continue to be billed.

Encrypted database backups may hold residual copies for a short period after erasure as part of normal disaster-recovery rotation. They are not used to restore deleted accounts and age out on their own schedule.

A minimal record of a purchase or a safety enforcement may be retained where we are legally required to keep it — for tax, fraud or abuse purposes. It contains no photographs and no rating history.