Contact
Talk to us
One address, five reasons to use it. Pick the one that fits and the subject line writes itself — it lands in the right place faster.
[email protected]Help with the app
Something broken, a score that looks wrong, a purchase that did not arrive, or an account you cannot get into.
Email supportPrivacy and data requests
A copy of your data, a correction, an objection, or a deletion you cannot complete in the app yourself.
Email a data requestReport a user or content
Someone else’s photo on a profile, harassment in a rating note, an account you believe belongs to a minor, or score manipulation.
Report somethingSecurity disclosure
Found a vulnerability? Tell us privately first and we will work it through with you rather than around you.
Report privatelyPress and partnerships
Interviews, brand assets, affiliate and referral placements, or anything commercial.
Start a conversationFaster than emailing us
Delete your account
Done from inside the app in about a minute — you do not need us for it.
What we hold about you
The data policy answers most privacy questions in more detail than an email would.
Rules, purchases and refunds
Refunds run through Apple or Google rather than through us. The terms explain why.
What to expect
RateAI is a small team, so replies come from a person rather than a queue — and take a little longer for it. Anything involving a minor, harassment, or someone else's photograph on a profile jumps ahead of everything else. If you are writing about an account you cannot sign in to, send it from the email address on that account so we can verify you.
Or write to us here
Send a message
This goes straight into our support queue. If you would rather keep a copy in your own sent folder, use one of the addresses above instead — both reach the same people.
We store your name, address and message so we can reply and keep track of the conversation. Nothing else is collected, and it is covered by the data policy.